Who Should Manage Your Documents?

This an important question that many CCM teams ask; and we have seen three approaches to document management that work for different reasons: instructional, empowered, and partnered. We’ve termed the first option “instructional” because this more traditional method relies heavily on technical specialists receiving frequent and detailed instruction from document contributors and owners. Envision here the subject matter expert relaying their requirements to IT personnel, who may not have much background in document design or production, let alone in legal or marketing matters for example. ...