Would you prefer to show business partners how to accomplish your goals, or would you prefer a business partner with the experience to lead the way in achieving them? Today, insurers are under pressure to improve their Net Promoter Score (NPS) by providing an exceptional customer experience. It is one of the main differentiating factors for health payers for strongly regulated health plans with no room for product differentiation.
BelWo was recently approached by a multi-billion-dollar healthcare company with a specific requirement. The challenge was to build an extensive electronic inte...
The Challenge
A major Canadian insurance company had three subsidiaries all working independently. Each office had its own forms, processes, and software systems. Overtime it became clear to become more efficient the three subsidiaries had to merge into one company. With the merging of the under one brand overlapping processes, software systems and documents needed to be evaluated and replaced. As document composition and automation specialist BelWo was challenged with meeting the following goals:
Evaluate, Propose & Implement Combined Templates
Convert old documents into the...
The Challenge
A Print Service Bureau Client was working with an University Alumni Association’s Annual fundraising campaign. The project consisted of:
50+ Databases in Various Formats including fixed with, and delimited
Conditional Donation Amounts Based on Year Graduated, Past Giving History, and Degree Received
Multiple Letter Versions Based on Campus and Degree Earned
6 Preprinted Letterstocks
4 Donation Return Envelopes
The client's goals were to streamline the process, while also keeping the uniqueness of the packages through:
Creating Fewer Print Files
Inc...
The Challenge
DMM partners with many high volume customers that require demanding and complicated workflows. DMM had an opportunity to replace a current vendor and win a major health insurance customer application provided they could on-board eight applications within two and a half months. It was a very big endeavor with multiple fixed and variable length input files. It also included postscript output for print, pdf for electronic presentment, and txt for reconciliation reports. Conditional Logics for the BRD ran into hundreds of pages requiring significant analysis ( and often clarifica...
