In the News

Navigating the Path to Automation

October 27, 2020

By Gautam Jit Kanwar

Since the advent of the assembly line, manufacturers have looked for ways to continuously improve production throughput—the customer communications industry is no different. Through advancements in the quality, throughput and flexibility of digital equipment, communications providers now have new avenues of capacity. However, challenges still exist in processing data, expediting approval and getting the print-ready files to the production floor.

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Four Steps to Successful Migration of Insurance CCM Applications

September 16, 2020

By Gautam Jit Kanwar

Many companies today want to shift from legacy systems to a modern customer communications management (CCM) platform to take advantage of the benefits these systems deliver, such as improved efficiency, speed of digital transformation, reduced maintenance cost and, most importantly, the ability to offer a better customer experience. However, the prospect of migrating your customer communications assets to a new system can be overwhelming.

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Inside Marketing: 3 Paths To Managing Member Communications

June 18, 2020

By Gautam Jit Kanwar

Finding the right balance between IT, business user and managed service provider involvement is unique to each credit union.

As credit unions continue to work toward digital transformation and the need to provide an omnichannel member experience, many face the challenge of how to handle the complexity of producing and delivering communications through the member’s channel of choice. Business-critical communications have become increasingly complex, with members now asking to receive them not only by print or email, but also (or alternatively) via SMS text and mobile.

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Version Control

We’ve come a long way since 1787

May 20, 2020

By Gautam Jit Kanwar

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most documents we deal with each day, is a living communication used to make something official in a legally binding sense. “Legally binding sense?” – well, that part isn’t so much fun, but it is important.

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Ensure the Quality of Complex Documents with QA Testing

March 5, 2020

By Gautam Jit Kanwar

One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements, customized correspondence and other complex documents—and then deliver them with consistency through multiple channels. While technology has made it easier to produce and distribute documents, the production process can still suffer complications and errors.

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PayThink Card diversification has created a communications deadlock for issuers

October 17, 2019

By Gautam Jit Kanwar

As credit card usage has become the norm for most consumers, card providers are working hard to innovate a wide variety of programs that appeal to individual customers.

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4 Steps for a Successful Migration to Your New Platform

August 16, 2019

By Gautam Jit Kanwar

Migration from legacy systems to a single Customer Communications Management (CCM) platform can be challenging, but it is strategically important for today’s enterprises to have the ability to better communicate with customers. Here is a four-step approach to help eliminate the trial and error that often arises while performing a migration.

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Optimize your communications to borrowers with the right support

March 18, 2019

The mortgage industry came late to digital transformation, waking to omnichannel customer communications only in the last few years. While the industry has always faced the challenges of managing borrower communications—the stacks of paperwork and the need for bona fide signatures—lenders today are racing to stay on top of the digitization of the customer experience. Forward-leaning lenders are even sending communications via SMS text, collecting e-signatures or scanned signatures via mobile devices.

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The importance of digital customer communications software

Here’s how a managed service provider (MSP) can help optimize customer communications.

March 13, 2019

As property & casualty insurers advance further into digital transformation projects, the need for integration of cloud and non-cloud systems becomes increasingly important. Nowhere is this more evident than the area of customer communications.

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