Prateek Arora is an accomplished Technical Team Lead with a robust background in the Customer Communication Management (CCM) industry. With an extensive expertise spanning more than 8 years, Prateek holds a multitude of certifications in Quadient and possesses a deep understanding of various automation tools and CCM platforms. He excels in client and team management by providing comprehensive project direction, resolving issues, and ensuring project timelines are met. Prateek's leadership extends to overseeing day-to-day operations, monitoring team performance metrics, and spearheading migration projects across multiple teams. His guidance and coaching significantly contribute to enhanced team performance and outcomes.