As credit unions continue to work toward digital transformation and the need to provide an omnichannel member experience, many face the challenge of how to handle the complexity of producing and delivering communications through the member’s channel of choice. Business-critical communications have become increasingly complex, with members now asking to receive them not only by print or email...
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most documents we deal with each day, is a living communication used to make something official in a legally binding sense. “Legally binding sense?” – well, that part isn’t so much fun, but it is...
One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements, customized correspondence and other complex documents and then deliver them with consistency through multiple channels. While technology has made it easier to produce and distribute documents...
BelWo President Gautam Kanwar to Participate in Panel on Modernizing Customer Communications Management at Quadient Global Conference DALLAS - Sept. 5,2019 BelWo Inc., a global managed services provider specializing in customer communications management (CCM), announced today that Gautam Jit Kanwar, founder and president of BelWo, Inc. will participate in a panel discussion exploring...
Migration from legacy systems to a single Customer Communications Management (CCM) platform can be challenging, but it is strategically important for today’s enterprises to have the ability to better communicate with customers. Here is a four-step approach to help eliminate the trial and error that often arises while performing a migration.
The mortgage industry came late to digital transformation, waking to omnichannel customer communications only in the last few years. While the industry has always faced the challenges of managing borrower communications—the stacks of paperwork and the need for bona fide signatures—lenders today are racing to stay on top of the digitization of the customer experience. Forward-leaning lenders are...
As property & casualty insurers advance further into digital transformation projects, the need for integration of cloud and non-cloud systems becomes increasingly important. Nowhere is this more evident than the area of customer communications. To foster a positive customer experience, an insurer must make it easy for clients to communicate and do business with them, whether through print...
BelWo Inc., a global managed services provider specializing in customer communications management (CCM), announced today that Doug Cox has joined the company as vice president. Cox has a consistent track record of success delivering mission-critical CCM software products and solutions to industry-leading enterprises and service providers. He will have a key role on the BelWo leadership team...