Vinod Rana

Solution Architect

Solution Architect with over 9 years of experience in the Customer Communications Management (CCM) industry.

Specialized in leading CCM solutions, including Quadient and Solimar, with a strong track record of handling complex technical challenges and supporting cross-functional teams. Holds multiple Quadient certifications, demonstrating deep expertise and commitment to excellence in the field and worked on more then 200+ projects.

Blogs
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Transforming Customer Feedback into Actionable Insights: A Key to CXM Success

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The Voice of Change in Customer Communication Management

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The Power behind Bi-Directional Communication in Improving Customer Relationships

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Future-Proofing Your CCM: The Role of Adaptable and Configurable Platforms in Long-Term Success

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Revolutionize Customer Interactions With OpenText Exstream Paperless Solutions

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Understanding Behavioral Science Helps Drive Effective CX/CCM Strategies

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Key Metrics for Evaluating the Impact of CCM Initiatives on Utilities’ Customer Experience

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AI and Empathy: Balancing Automation with Human Connection in CX

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Enhancing CX with a Customer-Centric Mindset in Document Automation Initiatives

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Balancing Print and Digital: Cost-effective Customer Communication Strategies for Today’s PSP

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The Future of Policyholder Experience: Leveraging Cloud for Advanced Customer Communication Management in Insurance

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Overcoming Challenges of Integrating AI into Utility Customer Communications

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The Three Wins: How CCM Benefits Your Business, Customers and Regulators

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Mastering Customer Engagement with Customer Journey Mapping

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Personalization in Power: Elevating Customer Engagement in Utilities

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Elevating Customer Experience: The Quadient-Salesforce Integration Revolution - Part 2

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Elevating Customer Experience: The Quadient-Salesforce Integration Revolution - Part 1

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The Need for Robust Document Quality Control Systems

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From Creation to Completion: Streamlining Document Composition in CCM

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Mastering Customer Communications: The Ultimate Guide to Choosing the Right CCM Platform

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The Power of Crafting Your Solution with Quadient Scaler

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Maximize Efficiency with Quadient Inspire Interactive Dashboard

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Leap Into the Cloud with Quadient Inspire Evolve

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Overcoming Challenges and Achieving Personalization Excellence with Quadient Inspire Interactive

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Leverage the Power of Quadient Inspire’s Advanced Connectivity: By Integrating with Existing Business Tools

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Leverage the Power of Quadient Inspire’s Advanced Connectivity

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