CCM | Testing

Significance of Regression Testing Automation in CCM

3 min read

With digital advances, it might seem easy to create thousands of complex documents and deliver them consistently across multiple channels. However, this is not the case, since the creation of invoices and customized correspondence can still potentially suffer unexpected complications and errors.

Companies often underestimate the value of regression testing and may choose not to invest in this additional step due to the lack of time and labor it entails. However, regression testing has proven itself to be a valuable and necessary component in the document creation process by offering businesses an extra layer of protection from costly, catastrophic errors.

A regression test ensures that when new features are added for a better CX, they have not been negatively affected by an update to the code. The complexity and sheer size of each code may make it impossible to determine the impact of a minor update or bug fix.

Here are two regression testing cases critical for CCM:

  • Change Request: Whenever any new requirement or change request comes in an existing workflow. Automated regression testing helps meet the goal of delivering a quality product within a specific time frame.
  • Migration Projects: During a migration project, first, a replica is made of the existing and pre-approved project. When all issues are addressed in an existing workflow, a previously generated sample is used as a base file to run an automated regression test between old and newly updated samples. This verifies that scenarios are working smoothly and reduces manual effort by 60%.

The value of automated regression testing

The regression test grows with each new functionality added, which means that over time, regression tests can become so large that manually executing those tests within tight deadlines is no longer possible. Here is where automated regression tests come to the rescue. One of the great benefits of automated regression testing is that it frees up resources, since automated tests check specific parts of the document with a high level of accuracy.

With the introduction of regression testing automation, it becomes possible to evaluate iteratively, reducing the overall testing time while improving quality. It is impossible to perform manual regression tests at the same speed and frequency as automated regression tests. In any given regression test client shares thousands of pages, which makes it tedious to verify each output file within a set delivery deadline. However, automated regression testing reduces the amount of time and effort spent on verification by approximately 50%.

How does regression testing assure better CX?

Making changes without breaking existing functionalities helps to create a seamless customer experience. Businesses can consistently deliver an experience that builds loyalty and drives revenue growth and profitability.

Automated regression testing can identify and detect bugs after any updates or new change requests. This allows the team to fix the bug immediately, which mitigates and reduces the risk for the project and ensures minimal impact on existing customers. Automated regression testing also ensures that code changes do not introduce defects that could lead to a data leak. This is particularly important in a complex business scenario, where data becomes valid or invalid depending on the situation.

Automated regression testing is essential to ensure the quality of the generated output. Without regression testing, it would be difficult to release latest changes with confidence since there would be no way to know whether those changes would not cause problems in the existing code.

It is crucial to have a qualified team that is familiar with the types of errors common to one’s industry so that they can proactively take account of every document’s condition and achieve the desired results. Businesses who are short on resources but who want to ensure a smooth and disaster-free document creation experience can consider outsourcing. An expert team can help with technical knowledge and experience help to minimize costs for your organization.

So, if you want to know more about regression testing automation? Stick around to learn about the best practices of regression testing automation in the second part of this blog.