Even as utilities continue to focus on their core business, many utilities understand that communicating with their customers is also critical to continued business success. Strategies using new ways of communicating, and the technology that supports them, are increasingly being adopted to provide better customer service that fosters loyalty. As the utility industry becomes more competitive and customer-focused, the products and services offered need the ability to connect all of a utility’s customer touch points, including monthly bills, business, and regulatory correspondence, marketing communications, and customer service. However, the challenge is often in the successful implementation of using the right software solutions that drive the speed to market necessary for communicating personally and consistently across all interactions with customers.
Our consultative approach, backed by deep knowledge of the customer challenges utilities face, has helped many utility enterprises identify the right CCM platform that will align with their business processes and growth objectives.
With more than 20 years of experience, BelWo can design and run your CCM platform 24/7 using industry best practices and free internal IT to focus on high-priority items like grid balancing, net metering, and onboarding new generation.
From reporting gas leaks to requesting of large trash pickup is no longer a 9 to 5 call center activity. Customers today expect control via self-service portals which BelWo can implement quickly with minimal impact on the current back office.
We assist in the design of entire omnichannel frameworks, as well as smaller-scale document applications to support the implementation of CCM solutions.
Managing multiple legacy on-premise systems is a reality that most utilities have to live with today. BelWo’s expertise and global footprint can centralize and standardize CCM systems on a cloud infrastructure and migrate legacy applications in a tight timeline.
Regulated industries spend a great deal of time generating customer communications and getting them approved by business units, legal, compliance, and more. BelWo helps avoid this time-consuming activity with cloud-based CCM systems enabling all stakeholders to work simultaneously with minimal IT involvement.