BelWo Inc., a global managed services provider specializing in customer communications management (CCM), announced today that Doug Cox has joined the company as vice president. Cox has a consistent track record of success delivering mission-critical CCM software products and solutions to industry-leading enterprises and service providers. He will have a key role on the BelWo leadership team supporting the company’s vision and strategy for growth. His responsibilities include growing BelWo’s custom solution development capabilities and managed services, as well as strategic resource management.
Prior to joining BelWo, Cox held the position of chief strategy officer for Elixir Technologies with global responsibility for Elixir’s transition from on-premise customized development and managed services to a SaaS software product company. Prior to Elixir, Cox held several leadership positions focused on strategy and execution in customer communications and customer experience, including his positions as worldwide vice president, product marketing and general manager and president, North America operations for Quadient (formerly GMC Software). Additionally, Cox worked as corporate director of strategic development for Fiserv Output Solutions.
“We are thrilled to welcome Doug to the BelWo team,” said Gautam Jit Kanwar, president, BelWo. “His industry knowledge and expertise will be integral in helping BelWo achieve its goals for growth and deliver the expertise and skills our client companies need to implement world-class customer communications management (CCM) and customer experience solutions.”
“I am excited to be joining BelWo and be a part of all of the innovative initiatives the company has underway,” Cox said. “BelWo has a proven reputation for helping businesses overcome complex CCM issues and improving mission-critical customer communications processes to meet business objectives. I am looking forward to working with this visionary team.”
Cox holds a Bachelor of Science in Business Administration from Stephen F. Austin State University and a Master of Science in Business Computing & Finance from Texas A&M University.
Gautam Jit Kanwar, President, BelWo Inc. recently published an article in the fall issue of DOCUMENT Strategy. His authored article is mentioned on the cover of this issue, where he delves into cloud CCM, unpacking how the cloud could be leveraged to create a customer communication ecosystem that is intuitive and scalable.
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