Seamless, scalable customer communication solutions—partnering with you from strategy to long-term success.
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Our CCM service supports enterprises at every stage of their customer communication journey—from strategic planning to execution and long-term management—delivering seamless, scalable, and future-ready communication solutions tailored to your unique business needs.
Our CCM services are designed to seamlessly extend your team—providing expert guidance, hands-on implementation, and ongoing management to ensure your customer communications are efficient, compliant, and future-ready. We deliver tailored solutions, not just software.
Our Advisory and Consulting service dives deep into your current communication framework, business goals, and regulatory landscape to craft a forward-looking CCM roadmap. We provide maturity benchmarking, gap and risk assessments, omnichannel blueprints, cost-benefit analysis, technology recommendations, and build compelling business cases for your CCM transformation journey.
Our Implementation service turns strategy into action by designing and deploying tailored communication templates across channels like print, email, SMS, and portals. We set up automated workflows, configure user roles and access, integrate real-time data from CRM, ERP, and billing systems, and enable your team with thorough testing and training to ensure smooth adoption.
Our Migration service ensures a seamless transition from legacy CCM platforms to modern solutions like Quadient Inspire or OpenText with zero downtime and full data integrity. We automate document testing, enable cloud migration for scalability and cost-efficiency, and deliver personalized, compliant communications while maintaining business continuity throughout the process.
Our QA Testing service guarantees accuracy, compliance, and brand consistency by combining automated and manual tests. We validate layout, formatting, multilingual and accessibility standards, dynamic content logic, template scalability, and perform regression and performance testing to ensure your communications meet the highest quality benchmarks.
Our Modernization service transforms static communications into dynamic, modular, and interactive experiences. We enable eStatements, chat-enabled messages, behavioral trigger integrations, and ensure consistency across digital and physical channels with mobile-optimized, responsive templates designed to meet evolving customer expectations.
Our Upgrading service keeps your CCM platform current and compliant by assessing version feasibility, setting up sandbox environments, upgrading templates and integrations, performing compatibility testing, and delivering user training and documentation. We ensure your platform is secure, future-proof, and optimized for peak performance with minimal operational risk.
Our Managed Services provide 24/7 monitoring, incident response, routine maintenance, user support, change management, capacity planning, and performance tuning. Delivered under SLA-based frameworks with transparent reporting, this service offers a dedicated CCM team to optimize your communication environment without the overhead of internal management.
We build custom software solutions that align with industry-specific workflows, compliance needs, and customer experience goals.
In finance, precision and compliance drive trust. We manage high-volume, sensitive communications such as:
Our solutions ensure secure, compliant delivery aligned with GDPR, PSD2, MiFID II, and other standards.
We streamline complex insurer communications, supporting:
Our CCM enhances policyholder engagement and accelerates claims processing with multichannel delivery.
With strict confidentiality and regulatory guidelines, healthcare providers rely on secure, compliant communication. We manage output for:
Our service is aligned with healthcare data protection regulations and supports both public and private sector healthcare institutions.
Utilities require reliable, recurring communication management including:
We optimize digital and print delivery for improved customer engagement and cost efficiency.
Telecom providers depend on consistent, timely customer communications such as:
Our CCM solutions maintain brand integrity across channels and geographies.
Government entities must deliver transparent, accessible communications including:
We ensure secure, traceable delivery with support for accessibility and compliance standards.
Retailers and e-commerce businesses drive loyalty through fast, personalized messaging such as:
Our CCM enables seamless, on-brand communications that boost customer retention.
Educational institutions require timely, accurate communications for students, parents, and staff, including:
Our CCM supports secure delivery across K-12 and higher education environments.
Outsourcing your CCM requirements to us has certain undeniable advantages:
Launch communications faster using pre-built templates and automated workflows that significantly shorten development cycles. Quick onboarding processes and easy content updates ensure rapid campaign deployment, allowing your business to respond swiftly to market demands and customer needs.
Lower your total cost of ownership with cloud-based scalability that eliminates the need for costly hardware investments. Flexible, pay-as-you-go pricing models reduce vendor and IT dependency, while streamlined production and delivery workflows enhance overall cost control and resource utilisation.
Increase productivity by streamlining and automating communication workflows. A centralised governance structure, coupled with intuitive tools designed for business users, ensures smooth operations and seamless integration with your existing systems for end-to-end efficiency.
Safeguard sensitive customer information through end-to-end encryption and robust access controls. Detailed audit trails and role-based permissions support secure data handling, while consent tracking and comprehensive compliance reporting help meet regulatory standards with confidence.
It is a fully managed solution for creating, managing, and delivering customer communications across multiple channels—print, digital, email, SMS, and more.
Highly regulated sectors like banking, insurance, healthcare, and utilities benefit greatly due to compliance needs and high customer interaction volumes.
Yes. We ensure a structured migration with zero data loss, minimal downtime, and full communication continuity.
We offer 24/7 support, routine maintenance, capacity planning, and SLA-based delivery to manage and optimize your CCM environment post-implementation.
Absolutely. Our cloud migration services help you scale on demand, reduce costs, and eliminate infrastructure maintenance."