As property & casualty insurers advance further into digital transformation projects, the need for integration of cloud and non-cloud systems becomes increasingly important. Nowhere is this more evident than the area of customer communications.
To foster a positive customer experience, an insurer must make it easy for clients to communicate and do business with them, whether through print, email, the web or mobile touchpoints. However, moving to omni-channel communications becomes problematic when an insurer has multiple customer communication frameworks across different departments and lines of business that are not properly integrated, or have frameworks that are not fully developed and optimized for the insurer’s objectives.
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Joe Scolaro,
Sterling Kilgore
Gautam Jit Kanwar, President, BelWo Inc. recently published an article in the fall issue of DOCUMENT Strategy. His authored article is mentioned on the cover of this issue, where he delves into cloud CCM, unpacking how the cloud could be leveraged to create a customer communication ecosystem that is intuitive and scalable.
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it is exhibiting at the upcoming 2023 Document Strategy Forum (DSF), a peer-driven, peer-reviewed and peer-produced educational event for document professionals. This year, the event will take place May 22-24 at the hotel Le Méridien in Charlotte, North Carolina.
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it has been positioned as a Leader in the 2023 Aspire Leaderboard™ for CCM-CXM Implementation Services. Aspire Customer Communications Services, a leading international consulting firm specializing in CCM and CXM industries, features six interactive grids placing...