The mortgage industry came late to digital transformation, waking to omnichannel customer communications only in the last few years. While the industry has always faced the challenges of managing borrower communications—the stacks of paperwork and the need for bona fide signatures—lenders today are racing to stay on top of the digitization of the customer experience. Forward-leaning lenders are...
As property & casualty insurers advance further into digital transformation projects, the need for integration of cloud and non-cloud systems becomes increasingly important. Nowhere is this more evident than the area of customer communications. To foster a positive customer experience, an insurer must make it easy for clients to communicate and do business with them, whether through print...
BelWo Inc., a global managed services provider specializing in customer communications management (CCM), announced today that Doug Cox has joined the company as vice president. Cox has a consistent track record of success delivering mission-critical CCM software products and solutions to industry-leading enterprises and service providers. He will have a key role on the BelWo leadership team...