Shweta, working as the Associate OpenText Head at BelWo Inc., boasts an extensive track record of over a decade in the field of customer communication management (CCM). Her specialized expertise centers predominantly on OpenText Exstream, but she also possesses adeptness across various other CCM platforms, including Quadient Inspire and MessagePoint. Shweta's commitment transcends the realm of technical prowess; she firmly believes that the fusion of technology and strategic communication strategies has the potential to amplify customer experiences. Shweta's professional journey has encompassed diverse sectors, encompassing the nuances of insurance, finance, and telecommunications. This well-rounded exposure equips her with a comprehensive understanding of the intricacies within these industries.