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The Great Resignation: An Opportunity to Reset?

It’s all over the news. Millions of people around the world are re-evaluating their careers. Many are moving into new fields, long-term employees are retiring early at record rates and some employees are just quitting. In November of this year alone, 4.5 million people have left their jobs. What has been named the “Great Resignation,” is resulting in a mounting labor shortage that is challenging many businesses— and causing companies to rethink their people-dependent processes. With fewer mid-level managers returning to work, businesses are now faced with finding ways to do more with fewer ...


The CX 360° Diet: Cleansing, Strengthening and Connecting Your Systems and Enterprise

The first quarter of 2022 is behind us, and many of us may have slid on the fitness resolutions we made in January. All of us reading this know that accountability is the key to successfully making changes. Just like consistent attention to our health is important, consistent attention to our business processes is paramount as well. There is still time to get your business in shape to address the challenges of 2022 we all face: employee shortages, fewer face-to-face interactions and digital transformation that can’t wait. Investing in improving the systems you have in place and fostering a ...


Make Room CCM—It’s Now All About CXM

For several years now, the role physical mail plays in the communication journey has been challenged. With the advent of mobile phones, almost every person in each corner of the globe has a tiny computer in their hand. While paper continues to be part of the customer communication equation, it is no longer all of the equation. Customer communication management (CCM) is now sharing the spotlight with the shiny new kid in town: customer experience (CX) and customer experience management (CXM). The new world of CX is not measured by 8.5 x 11 pages or interested in traditional formats. We now l...


An Opportunity to Reset and Automate Your CCM Processes

What has been named the “Great Resignation,” is resulting in a mounting labor shortage that is challenging many businesses—and causing companies to rethink their people-dependent processes. An advantage of this is the opportunity to redesign your customer communications with automation in mind. The business of staying connected has never been more important—or more complicated. New challenges demand that intelligent, easy-to-use tools from mobile devices are the future. Fortunately, there are many excellent software solutions continuing to push the envelope so you can create new ways to mov...


BelWo Highlights its Expertise in CCM and CXM Modernization at DSF‘22

DALLAS—March 22,2022 At DSF’22, under the banner “Rethink CCM, Reimagine CX,” BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), will be demonstrating how it is helping companies rethink the way they have traditionally looked at their customer experience (CX) strategy to ensure that every communication produced and delivered has a direct impact on business goals. The event, a peer-driven, peer-reviewed and peer-produced educational event for document professionals, takes place April 4-6 at the Hyatt Regency O’Hare Chicago in Rosemont, I...


Five Ways a Managed Service Provider Brings Value to Your CCM Team

Your customer communications management (CCM) software enables you to produce and distribute communications across a wide range of media. However, many of today’s CCM systems extend much further than simply the ability to communicate with clients on a regular basis and respond appropriately. Many organizations already have an effective CCM strategy—and often have full-time staff dedicated to exploring all the capabilities these systems offer. Yet, most CCM systems are not completely self-managing, so reaping the rewards and earning ROI requires knowledgeable and experienced personnel t...


BelWo’s Roadmap for Training and Development

Training has always been a top priority at BelWo because we know that a solid training and education program results in our developers being able to expertly meet our customers’ needs. To that end, our training consists of a rigorous multi-month program that covers these three areas: the scope and complexity of the various aspects of customer communications management (CCM), required technical skills, and BelWo employee protocols. It all begins with CCM Our CCM 101 training kick-starts our program because knowledge of the workings of the CCM industry will result in an understanding of w...


Thinking About a Cloud Strategy? Now is the Time.

The cloud is a powerful computing source that is giving freedom for people to work from anywhere at any time. It is also giving companies the most flexibility to grow their business without increasing staffing to manage hardware. We now see software vendors offering the option to utilize complete software functionality in the cloud. While these advancements are exciting, the following question continues to be raised: How secure are we with our data and our software in the cloud? To that question, it is also good to consider this one: Is your client data 100% secure in your local environment...


BelWo to Exhibit and Speak on Leveraging the Full Value of Your CCM Investment at XPLOR21

DALLAS—November 10, 2021—BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), will be exhibiting and speaking at XPLOR21 from November 16-18 in St. Pete Beach, Florida. This year’s event will unite leaders in the customer communications industry to share best practices and trends with a focus on the future of customer communications. In Booth #23, BelWo will highlight how its experienced CCM teams help businesses of all sizes design, build and support the implementation of all types of industry-related customer communications. BelWo pr...


A Strategy for Customer Experience Management (CXM) Requires the Right Technology

With work from home becoming the norm, engaging customers and prospects are increasingly more challenging. As an industry, the management of your customer communications must include a view into the entire customer experience to ensure the messages you are sending are both relevant and consistent. As an example, companies cannot afford to have multiple sign-on for credit cards versus shopping versus customer points programs. Today’s consumers expect to shop, pay bills, sign documents, and buy cars with ease right from their wireless device seamlessly. An understanding of Customer Experi...


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